• EAGE Privacy Statement

    Your privacy is important to EAGE. This privacy statement provides information about the personal data that EAGE collects through its website(s) and/or (registration) forms, and the ways in which EAGE uses that personal data.

    Personal data collection
    When ordering or registering on our website(s) or by filling in a form, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, professional information or other details to help you with your experience.

    Using personal data
    EAGE may use your personal data:
    • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    • To improve our website in order to better serve you.
    • To quickly process your transactions.
    • To send periodic emails regarding your order or other products and services from EAGE and/or its affiliated companies.
    • When becoming an EAGE member, to disclose your details in the member search area of the website, unless you have opted out from disclosing during your application or later on in your MyEAGE area or by email.
    • When registering for an Event (a course, conference, exhibition, field trip, workshop or other event organized by or in cooperation with EAGE), to disclose your details to the exhibitors, sponsors, co-organizer(s) and other participants in the Event, including in the specific Event
    section of EAGE’s website, unless you have opted out from disclosing during your application or later on via said website or by email.

    Where EAGE discloses your personal data to any third party, the third party in question will be obligated to use that personal data in accordance with the terms of this privacy statement.

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable data unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

    Securing your data
    EAGE will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data. EAGE will store all the personal data you provide on secure servers. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

    International data use
    Your data will exclusively be stored on secure servers within the EU with the exception of members living within the Russian Federation in which case, as by law, the data will also be stored inside the
    Russian Federation. Personal data that you submit for the EAGE member search on the website will be published on the internet and may be available around the world.

    You are aware and agree to the visibility of your data when you so indicate in your application of profile.

    Cookies
    Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We use cookies to:
    • Help remember and process the items in the shopping cart.
    • Understand and save user’s preferences for future visits.

    If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

    Other websites
    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

    Your rights
    At any time you have the right to access your personal data collected by EAGE, or to have them adjusted or removed by EAGE, if EAGE is allowed to do so under applicable law.

    Contact EAGE
    If you have any questions about this privacy policy or EAGE treatment of your personal information, please write, call or email:
    De Molen 42
    Houten, 3994 DB
    The Netherlands
    eage@eage.org
    +31 88 99 55 0 55

  • How can I contact people at the EAGE Bookshop?

    If you have questions or something went wrong, do not hesitate to contact us. You can reach us on office hours on this adress:

    De Molen 42

    3994 DB HOUTEN

    The Netherlands

    Tel.: +31 88 995 5055*

    Email:  bookshop@eage.org

     

  • What is the 'handling fee' that occurs with the shipping costs?

    For customers outside the European Union a customs invoice is required. This is an extended form of a commercial invoice required by customs (often in a specified format) in which the exporter states a description of the goods and price for the purpose of determining customs import value at the port of destination. Preparing and handling this document requires extra work for our logistics supplier, therefore we have to charge an extra fee of €16,50 to all packages sent to destinations outside the EU.

     

  • Who sends my order?

    Your purchase will be delivered by DHL  which is part of the German logistics company Deutsche Post. DHL will send you a tracking and tracing code so you can retrieve information on the whereabouts of your parcel.

     

  • I want to buy lots of books, can I get a discount?

    If you want to order a large amount of books at one time, please do not hesitate to contact Arjan Kors from the EAGE Bookshop directly (aks@eage.org / +31 88 995 5055 ). We’d be happy to see if a discount or other benefit is possible. A discount for bookshops is possible as well, as long as it concerns large orders. If it concerns only one book, please feel free to order it directly on our website.

     

  • What are the shipping costs for my country?

    Shipping costs are provided by our logistics partner DHL. They are based upon weight, volume and the destination of the books. Before finalizing your order you can always see the shipping costs for your specific order

     

  • Something went wrong

    In case of problems please contact us at: bookshop@eage.org / +31 88 995 5055

     

  • What about ebooks?

    Practically all EAGE titles  are available in the Epub format. For reading Epub there are all kinds of e readers available. See this link for Windows or this link for Mac for a good advice on what ereader to choose.

    Please be aware that ebooks cannot be returned to the EAGE Bookshop.

     

     

     

     

     

  • I am an EAGE member, do I receive a discount?

    As a welcome to all visitors we offer a 15% discount on all books. Use the coupon code Welcome15 to receive this discount!

    After the introduction of the new bookshop this discount will only be available for EAGE members. Read more about EAGE membership benefits